Refund Policy
Last updated: June 20, 2026. Review our 30-day satisfaction guarantee, refund eligibility and how to request a refund.
Table of Contents
Billing Support
Have a question about an invoice, billing duplicate charges, or cancellation?
Email Billing Desk1. 30-Day Satisfaction Guarantee
At GARA INNOVATION, we stand behind the quality of our software. We offer a 30-day money-back guarantee on all standard SaaS subscription products. If you are not entirely satisfied with your purchased product within the first 30 days of the subscription start date, you are eligible to request a full refund.
Our refund guarantee applies to the first purchase of any product subscription tier (Starter or Professional) and does not cover custom software integrations or subsequent renewals.
2. Refund Eligibility Guidelines
We handle refund requests under the following criteria:
- First-time SaaS subscription fees within 30 days
- Accidental duplicate transactions
- Technical errors blocking download access
- Custom application development hourly contracts
- Monthly renewal fees that auto-processed
- One-time Enterprise consulting retainer fees
3. How to Submit a Refund Request
To submit a request, you must write to our billing desk from your registered email address with the following details:
Invoice Number: Mention the unique invoice code (e.g. INV-2026-004) downloaded from your dashboard.
Product Name: Specify the platform subscription to cancel (e.g. Gurukul ERP Professional).
Reason for Refund: Briefly describe why you are requesting cancellation to help us improve our developer features.
4. Refund Processing Timelines
Once approved, refund transactions are routed directly to your original payment gateway (Stripe or Razorpay credit cards / UPI).
Review Phase
Billing team reviews credentials within 24 to 48 hours.
Gateway Release
Stripe/Razorpay processes the release within 1 business day.
Bank Settlement
Funds settle back in your bank account in 5 to 7 business days.
5. Contact Billing Desk
If you have questions about refund settlements, currency exchanges, or billing errors, please email our accounting desk directly.